null Skip to main content

Privacy Policy

PRIVACY POLICY

Cyclops Optics Limited

Last updated: 14 December 2025

Cyclops Optics Limited (“Cyclops”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It should be read together with our Terms & Conditions and Return & Refund Policy.

We are based in Hong Kong and comply with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). Where applicable, we also apply internationally recognised data-protection principles.

1) Data User / Controller

Cyclops Optics Limited

4L, Wing Kin Indl Bldg

4–6 Wing Kin Road

Kwai Chung, Hong Kong

Contact email: support@cyclopsoptics.com

2) Information We Collect

2.1 Information you provide to us

We may collect and process personal data that you provide, including:

  • information provided when registering an account, placing an order, subscribing to newsletters, participating in promotions, or requesting services;

  • correspondence records when you contact us (email, chat, support tickets);

  • responses to surveys or questionnaires (voluntary);

  • order details, payment confirmations, delivery information, returns, and warranty requests.

2.2 Automatically collected information

When you visit our website, we may automatically collect:

  • IP address, browser type, device information, operating system;

  • pages visited, time spent, referral sources;

  • cookie identifiers and interaction data.

2.3 Payment information

Payments are processed by third-party payment providers (including PayPal, Stripe, and Airwallex).

Cyclops does not store full card numbers. We may receive limited transaction data such as payment status, card brand, last four digits, and transaction references.

2.4 Fraud prevention & verification data

To protect customers, prevent fraud, and defend chargebacks or disputes, we may request or collect additional verification information, including:

  • government-issued identification documents;

  • proof of address;

  • selfies or identity verification images;

  • unboxing videos or diagnostic videos for high-value items;

  • evidence related to delivery, condition, or disputes.

Such data is used strictly for security, fraud prevention, dispute resolution, and compliance purposes.

3) Purposes for Which We Use Personal Data

Personal data may be used by us in and outside the Hong Kong Special Administrative Region for the following purposes:

  • processing orders, payments, deliveries, returns, and warranties;

  • fulfilling contractual obligations between you and us;

  • providing customer support and responding to enquiries;

  • enabling interactive features of our services where you choose to participate;

  • fraud detection, identity verification, chargeback prevention, and dispute handling;

  • improving website performance, user experience, products, and services;

  • designing and conducting surveys, analytics, profiling, and statistical analysis;

  • marketing and promotional communications (subject to your consent and opt-out rights);

  • compliance with applicable laws, regulations, court orders, or lawful requests;

  • legal proceedings, debt recovery, and professional advice; and

  • purposes directly related or incidental to the above.

4) Direct Marketing

4.1 Consent requirement

We will use your personal data for direct marketing only where you have provided consent or indicated no objection, including via an explicit opt-in checkbox at checkout or subscription.

4.2 Types of data used for marketing

Data that may be used for direct marketing includes:

  • your name and contact details (email address, telephone number);

  • purchase history and transaction patterns;

  • preferences and engagement behaviour.

4.3 Types of marketing content

Marketing communications may include:

  • products and services offered by Cyclops;

  • promotions, offers, loyalty or privilege programmes;

  • invitations to events such as seminars, webinars, or product launches.

4.4 Opt-out

You may opt out of direct marketing at any time, free of charge, by:

  • using the unsubscribe link in marketing emails; or

  • contacting us at support@cyclopsoptics.com.

Upon receiving your request, we will cease direct marketing communications.

5) Disclosure of Personal Data

We keep personal data confidential but may disclose it to:

  • employees and authorised personnel on a need-to-know basis;

  • payment processors and financial institutions (e.g. PayPal, Stripe, Airwallex);

  • logistics, courier, and fulfilment partners;

  • IT service providers, hosting providers, analytics and marketing platforms;

  • manufacturers or authorised service centres for warranty support;

  • professional advisers (accountants, auditors, lawyers);

  • parties under a duty of confidentiality to us;

  • government authorities, regulators, or law enforcement where required by law; or

  • parties involved in an actual or proposed business transfer or restructuring.

We do not sell personal data.

6) Cookies & Tracking Technologies

6.1 Use of cookies

Our website uses cookies and similar technologies to distinguish you from other users and to improve your browsing experience.

6.2 Types of cookies used

We may use:

  • Strictly necessary cookies – required for core site functionality (e.g. cart, checkout, security);

  • Analytical / performance cookies – to analyse traffic and site usage;

  • Functionality cookies – to remember preferences and settings;

  • Targeting / marketing cookies – to deliver relevant advertising and measure campaign effectiveness.

6.3 Third-party analytics and tools

We may use third-party services such as:

  • Google Analytics (GA4);

  • Meta (Facebook / Instagram) Pixel;

  • email marketing platforms (e.g. Klaviyo, Mailchimp);

  • behaviour and session analytics tools (e.g. Hotjar).

Our technology stack may change from time to time, and this list may not always be exhaustive.

6.4 Managing cookies

You can control or disable cookies through your browser settings or available cookie controls. Blocking certain cookies may affect site functionality.

7) Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

  • order, invoice, and accounting records: up to 7 years;

  • customer service correspondence: up to 24 months;

  • fraud prevention and verification data (ID, selfies, unboxing videos): typically 90 days, extended up to 12 months where disputes, chargebacks, or warranty claims are active or reasonably anticipated;

  • cookies and analytics data: according to tool configuration or user settings.

Data is deleted or anonymised when no longer required.

8) Data Security

All information is stored using reasonable administrative, technical, and physical safeguards.

Payment transactions are encrypted using SSL or equivalent technologies.

Despite our efforts, transmission over the internet is not completely secure and we cannot guarantee absolute security.

9) Data Transfers

Personal data may be stored or processed in Hong Kong and in other jurisdictions where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place when transferring personal data outside Hong Kong.

10) Your Rights Under PDPO

Under the PDPO, you have the right to:

  • check whether we hold personal data about you and access such data;

  • request correction of inaccurate personal data;

  • ascertain our policies and practices relating to personal data;

  • object to the use of your personal data for direct marketing.

We may charge a reasonable fee for processing data access requests, as permitted by law.

Requests should be made to: support@cyclopsoptics.com

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and, where appropriate, notified by email.

Continued use of our website or services constitutes acceptance of the updated policy.

12) Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region.

Nothing in this policy limits your rights under the PDPO.

!

Sign up here for the latest deals and join our VIP mailing list